Overview

I led the design for Cedar’s Operator Portal, a modular B2B2C platform that empowers hospital support teams to better connect with their patients.

Hospitals rely on outdated tools that create unnecessary friction in patient care and financial support. The Operator Portal simplifies this by providing hospitals with a flexible solution tailored to their needs—helping support teams guide patients through payments, financial assistance, and complex billing processes with clarity and empathy.

By bridging the gap between hospitals and patients, the Operator Portal transforms administrative workflows into a more seamless, human-centered experience.